Hi LDatar,
Sorry for the slow reply. It’s definitely a bit odd that this keeps happening, especially after everything you’ve already tried. One common reason for this can be timesheets, or changes to an employee’s hourly rate or pay cycle. I’d suggest double-checking the employee card first, especially the pay cycle, then having a look at Standard Pay to make sure the hours entered and the rate for each pay period are all correct.
If it still keeps reverting after that, the best next step would be for our team to take a closer look at your file and payroll setup so they can properly investigate why those rates keep reverting.
Cheers,
Princess
