Forum Discussion

Contributing User

2 years ago

Solved

Payroll onboarding - Completed by Employee not coming through to Employee Card

The payroll information hasn't come through to the Employee card after the Employee completed payroll onboarding. The Employee received an email that the details have been submitted. I didn't rece...

Earl_HD
2 years ago
Hi gj_rh,

Thanks for your response. In that case, we recommend resending the invite to the employee. Some other users have resolved this type of issue by sending the invitation again.

Please do let me know if it resolves for you.

Looking forward to your response.
Regards,
Earl

Earl_HD

MYOB Moderator

2 years ago

Hi gj_rh,

Thanks for your post. Not everything can be sent to the card. Please confirm if the card is indeed blank, devoid of TFN numbers, superfunds, or birthdays. It's likely they require all details, including wages, to be filled in.

Ensure the card file is correctly formatted with all essential information. Double-check for any missing data or errors contributing to the issue. For more details, refer to these help articles. Employee self-onboarding and Requesting new employee details

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl