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BB937's avatar
BB937
Experienced User
4 years ago

Payroll Processing Issue and Lost Data - July 2021

Good morning,   Further to my initial post on 6/7 ie. processed payroll 100+ staff, saved during the process, recorded, but failed to process/ record any pays, and the whole payroll was cleared / l...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi BB937 

     

    You only need to upload your file online for processing the first payroll in the new payroll year. Once you have done that and restored the backup locally, all the subsequent payrolls can be processed without having to upload the file online again. 


    If you encounter a different situation when processing the next payrun locally, let us know so we can investigate this further. 

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi BB937 

 

You only need to upload your file online for processing the first payroll in the new payroll year. Once you have done that and restored the backup locally, all the subsequent payrolls can be processed without having to upload the file online again. 


If you encounter a different situation when processing the next payrun locally, let us know so we can investigate this further. 

  • BB937's avatar
    BB937
    Experienced User
    4 years ago

    Hi, our data file lives in the cloud.  We access the data there for day to day use.

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi BB937 

       

      In that case, I can run scripts on your file to fix this issue going forward. Please send me your serial number and company file name by Private Message.

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