Yes I have the same problem to, I do not understand why this is?
Hopefully someone can help
Thankyou everyone for your advice.
I did de terminate some employees, complete a zero pay and sent to the ATO.
This fixed the problem and made the EOY finalisition report agree to YTD,
Thank you again
Regards
Harry
Hello Harry_Marriott
With the way STP works, it is constantly giving a new YTD figure to the ATO when you report your payruns. If you have some employees that have not had a payrun after you started using STP (such as terminated employees) then they are essentially left out of STP reporting up until you include them by replicating an Update Event ( reported $0 pay ) for them.
If some figures seem a bit off as well, pushing the next YTD figures can be considered as a sort of doublecheck to make sure all the latest information is included.
I've a similar problem with the EOFY STP Report being out, but processing a zero pay for existing employees hasn't fixed the problem.
Being left on hold with the STP Team for 2.5 hours doesn't help.
I'm guessing someone there in India gave this one up as "too hard" and felt its easier to leave the Customer in limbo.
Wonder if MYOB use the same call centre as the NBN
Hi martinha1395
Let me start by saying, New Zealand and The Phillippines...
Secondly, I don't mean to sound condescending but have you compared the Payroll Summary Report to the STP Finalisation data and verified at least a few staff have the correct amounts?
I notice there are a few places you may find the issue:
1. Ensure you have checked the Payroll Summary Report against the STP YTD for Terminated Employees from prior to STP but within 2018/19 FY. Note down the termination dates, unterminate them, process a nil payrun and declare to ATO (ensure you re-terminate them in their Cardfile)
2. Ensure all Payroll Categories have had ATO Categories assigned to them. I have found that even after the initial STP setup there were a few categories that kept glitching even though I had assigned them.
3. Can't remember what this one was, I'll get back to you shortly...
Naomi
