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ASparks's avatar
ASparks
Trusted Cover User
6 years ago
Solved

Payroll Reporting Centre not updated

A file sent to the ATO on 17/12/19 is still showing as sent - not accepted.  A file sent after this (different employees) has been accepted.     What can I do to confirm the file has been accepted?...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi jimlivfab 

     

    Sorry to hear that you have had that experience with contacting our phone-based team.

     

    So I can investigate this error for you, Can you send me a Private Message with the following details:

    • Last 4 digits of your Serial Number and your Account Name 
    • Your Name and Email Address used
    • A screenshot of the error message mentioned 

     

    *Update: Super log in updated

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

ASparks's avatar
ASparks
Trusted Cover User
6 years ago

Answered my own question after some digging.

 

Payroll Reporting 24th December - 2nd January
The ATO is having a shutdown period from 24th December to 2nd January. During that time, clients will still be able to process and submit STP reports, however, these will not get a response in the Reporting Centre until the ATO systems are back up and running in the New Year. Submitted reports during that shutdown time will be queued for processing when the ATO returns.

Tracey_H's avatar
Tracey_H
Former Staff
6 years ago

Hi ASparks 

 

Glad to hear you found why STP reports weren't being accepted. Thank you for sharing this information on the forum to help other users.

 

Please post again if you have questions in the future.

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A file sent to the ATO on 17/12/19 is still showing as sent - not accepted.  A file sent after this (different employees) has been accepted.  

 

What can I do to confirm the file has been accepted?

","kudosSumWeight":0,"postTime":"2019-12-19T16:08:22.762+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:624771_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1426},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:624771":{"__typename":"Conversation","id":"conversation:624771","solved":true,"topic":{"__ref":"ForumTopicMessage:message:624771"},"lastPostingActivityTime":"2020-01-02T11:55:08.901+11:00","lastPostTime":"2020-01-02T11:55:08.901+11:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:624771":{"__typename":"ModerationData","id":"moderation_data:624771","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:624771_1":{"__typename":"Revision","id":"revision:624771_1","lastEditTime":"2019-12-19T16:08:22.762+11:00"},"ForumReplyMessage:message:625363":{"__typename":"ForumReplyMessage","id":"message:625363","conversation":{"__ref":"Conversation:conversation:624771"},"author":{"__ref":"User:user:211931"},"revisionNum":1,"uid":625363,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Payroll Reporting Centre not updated","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:625363"},"parent":{"__ref":"AcceptedSolutionMessage:message:625331"},"body":"

Hi ASparks 

\n

 

\n

Glad to hear you found why STP reports weren't being accepted. Thank you for sharing this information on the forum to help other users.

\n

 

\n

Please post again if you have questions in the future.

","body@stringLength":"448","rawBody":"

Hi  

\n

 

\n

Glad to hear you found why STP reports weren't being accepted. Thank you for sharing this information on the forum to help other users.

\n

 

\n

Please post again if you have questions in the future.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Answered my own question after some digging.

 

Payroll Reporting 24th December - 2nd January
The ATO is having a shutdown period from 24th December to 2nd January. During that time, clients will still be able to process and submit STP reports, however, these will not get a response in the Reporting Centre until the ATO systems are back up and running in the New Year. Submitted reports during that shutdown time will be queued for processing when the ATO returns.

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Answered my own question after some digging.

 

Payroll Reporting 24th December - 2nd January
The ATO is having a shutdown period from 24th December to 2nd January. During that time, clients will still be able to process and submit STP reports, however, these will not get a response in the Reporting Centre until the ATO systems are back up and running in the New Year. Submitted reports during that shutdown time will be queued for processing when the ATO returns.

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