Payroll Reporting Centre
Hi,
The Payroll Reporting Centre is saying that something went wrong at your end. This had gone on for over a week now. Could you please advise when we can expect it to work again?
Forum Discussion
Hi Toni5,
Thanks for your post.
Our teams are currently investigating several reports from customers encountering the "Something went wrong at our end" message when accessing the Payroll Reporting Centre. We are seeing this occur in the desktop edition of AccountRight.
The current workaround is to ensure that your company file is stored online and to use the web browser version. While this is not involved in the situation and related to it, it is worth mentioning that for Single Touch Payroll (STP v2) reporting you do need to store the company file online. The deadline for Single Touch Payroll v2 is 1st January 2023 - which is coming up soon.
As this is very much an ongoing investigation I do not have any further information that I can provide for a resolution and timeframe of that. Once we know more we will update you.
In the meantime, we are wanting to know what version of Windows people impacted by this situation are using and whether they have had any recent Windows updates installed. This is passed onto the required team to help diagnose the situation impacting users.
