Payroll Reports Incorrect

Question

Hi Everyone,&nbsp;I've recently come across an issue with our Myob payroll reports and I am wondering if anyone is having the same issue.&nbsp; As it was picked up when I recently completed our BAS returns, I believe the issue is recent and may be related to the latest update.&nbsp; It's a hard one to explain but I have a lot of examples I can post if needed.&nbsp;The below is an example. Please note that the issue is only affecting some processed pays in the payroll run and the errors are not just affecting one payroll category.&nbsp; &nbsp;Here's the example.&nbsp;Payroll Activity [Summary]21/11/2024 To 4/12/2024EmployeeWagesDeductionsTaxesNet PayExpensesXXX$2,830.77$0.00$425.00$2,405.77$325.54Payroll Register&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Processed Payroll&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;As per the above, the payroll summary and register are the same however the processed payroll is correct and reported under STP.&nbsp; The register report has removed 15.2 hours from Base hours and applied it to leave without pay.&nbsp; There were other errors relating to other personnel like taking hours from base and applying to paid leave etc. however as mentioned, the issues are not linked to certain personnel or any one payroll category.&nbsp;Any help would be appreciated as I have spoken to Myob and their only suggestion was to reverse all pays and reenter them, which is impractical given the number of personnel affected and the multiple financial years.&nbsp; &nbsp;&nbsp;&nbsp;ThanksJodi&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

earl_hd · Answer

Hi Clark_Jodi,This happens if the report picked up the wrong data. To address this, ensure that the filter used for generating the payroll report is set to the payment date rather than the pay period start and end dates. You can also visit this help page for more information:&nbsp;Processing your payrollPayroll: Period start and end dates&nbsp;
If the problem persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA by submitting a support case via My Account.Regards,Earl

clark_jodi · Answer

Hi Earl_HD,&nbsp;Thank you for your response.&nbsp; Running the reports based on payment dates does fix the discrepancies which is a huge relief as when I spoke to someone on chat I was advised to reverse the payroll entries and reprocess.&nbsp; Previously we have always ran our reports for management purposes based on payroll periods (annually and quarterly) and have never had an issue as STP reporting has always balanced to our Myob reports.&nbsp;&nbsp;Again thank you for your time.&nbsp;Jodi

princess_r · Answer

Hi Clark_Jodi,
&nbsp;
Thank you for updating us! It's awesome to hear that using payment dates fixed the discrepancies in your payroll reports. Feel free to start a post anytime you need help. Have a great day!
&nbsp;
Cheers,
MYOB

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Payroll Reports Incorrect

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Payroll Activity [Summary]
21/11/2024 To 4/12/2024