Payroll Reports Incorrect
Hi Everyone, I've recently come across an issue with our Myob payroll reports and I am wondering if anyone is having the same issue. As it was picked up when I recently completed our BAS returns...
Forum Discussion
Hi Clark_Jodi,
This happens if the report picked up the wrong data. To address this, ensure that the filter used for generating the payroll report is set to the payment date rather than the pay period start and end dates. You can also visit this help page for more information:
Processing your payroll
Payroll: Period start and end dates
If the problem persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA by submitting a support case via My Account.
Regards,
Earl
Hi Earl_HD,
Thank you for your response. Running the reports based on payment dates does fix the discrepancies which is a huge relief as when I spoke to someone on chat I was advised to reverse the payroll entries and reprocess. Previously we have always ran our reports for management purposes based on payroll periods (annually and quarterly) and have never had an issue as STP reporting has always balanced to our Myob reports.
Again thank you for your time.
Jodi
Hi Clark_Jodi,
Thank you for updating us! It's awesome to hear that using payment dates fixed the discrepancies in your payroll reports. Feel free to start a post anytime you need help. Have a great day!
Cheers,
MYOB
