Payroll Reversal and PAYG liabilities in AccountRight Plus 2022.7

Hi Clover,

We are having the same issue, please help! Case number 01224850.

We have made contact twice now, 1st time was told a specialist will call back next day, next day we were given this case number & advise specialist will call between 24-36hr, and today we called back to be advised you got the case number & the call back will be 3-5days! I am sure you can understand our frustration on the conflicting advice. 

We will be ever so grateful if someone from the team can open this case & help us.

Help please.

Regards

Hi TammieTLE 

Sorry to hear our phone support team haven't called you back yet. 

In order to look into the situation for you, I've sent you a private message requesting additional information, please do reply to that when you can. 

Not sure why i cannot send through the same thread, said i reach message limit.

Yes all three needs correct, the two pay and one super.

Will this fix our stp2 reporting? payg is out of balance o f stp2 report too.

i tried running a zero update event, did not fix the problem.

however i did get accepted with error for this zero event where it tells me the termination details not provided however in those employee card termination window has all the fields fill in ie. dates, person terminating, reason and method.

• Cessation Reason Code must be provided

Hi TammieTLE 

The script has been applied to the file, which I've sent you a private message about. 

The fix will only make the reversed liabilities appear correctly in the Pay Liabilities window, it does not affect what's reported in STP 2. If the YTD amount reported is incorrect, please review the figures on the Payroll Activity and Payroll Summary reports are correct, and check if the two reports match perfectly. 

The particular error - Cessation Reason Code must be provided - can happen if you terminated an employee before moving to STP 2, as there are changes to the termination options in STP 2. To fix the error please follow the steps in this Help article: Single Touch Payroll reporting error: Accepted with errors.

I have the same problem. Is this script still available please?

Hi WDeb, 

Thanks for reaching out. 

Just to clarify the issue, do you also have a reversed payroll transaction that made your PAYG amounts incorrect? If this is the case please send me a private message containing the following:

• Serial number 
• Full name and email address 
• Company name
• Company File ID (Help > About MYOB AccountRight)

We look forward to your reply. If you have any other concerns or questions feel free to include them in your next response. 

Cheers, 

Genreve