Forum Discussion

debbie64's avatar
Experienced Cover User
5 years ago


When I got into payroll details and then into standard pay it says the pay frequency is weekly even though in the wages section it says the pay frequency is fortnightly. When I initially click on for...
  • Theresa_D's avatar
    5 years ago

    Hi debbie64 


    Thanks for verifying that this is happening in the Clearwater file as well.  The next troubleshooting step is to sync the file to a different location and see if it makes a difference.  See the help article Manual synchronisation for assistance with this. 


    Apologies for the back and forth required in troubleshooting this as we have to uncover whats causing this odd behavior in the system. Keep me posted and we'll proceed.