Payslip Email and pdf failure
How do i fix this please? i have tried clering cache and cookie but it shows and error in tools We are unable to email/view payslips we get this error when trying to view pdf Som...
Forum Discussion
Hi DanWestsec,
Thank you so much for your detailed post and welcome to the Community Forum!
My apologies for the late response. To fix this, I would recommend to try logging in from a different browser. Additionally, please check with other company file users to see if they are encountering the same issue. Lastly, verify the user's access permissions to ensure they have the necessary access to Payroll for viewing and editing. Manage users
Feel free to post again, we're happy to help!
Regards,
Earl
Thanks Earl,
I have tried on 2 other browsers
Both users have same issue
Since we migrated from premier we have not been able to send or view payslips and possibly remittances
Hi, DanWestsec
Thanks for your prompt response.
Kindly confirm if you are trying to view or email the pay slips before or after migration. If the pay slips that you are trying to view or email are before the migration, unfortunately, you won't be able to view or email those. If it's after the migration, you may send us the Console log so we can further check what caused the error. To generate the log, on your web browser, kindly click the three dots on the upper right-hand corner of your screen > More tools > Developer tools > Select Console tab. Make sure to generate the error message first before getting the Console log.
We are looking forward to your response.
Best regards,
Doreen
Please See log attached
Hi DanWestsec,
Thank you for getting back to us. Unfortunately, we still can't see the attached Console log. Could you please make another attempt to share it with us? Your cooperation is much appreciated.
Thank you!
Regards,
Earl
