Forum Discussion

DanWestsec's avatar
DanWestsec
Contributing User
2 years ago

Payslip Email and pdf failure

How do i fix this please?    i have tried clering cache and cookie but it shows and error in tools     We are unable to email/view payslips   we get this error when trying to view pdf    Som...
DanWestsec's avatar
DanWestsec
Contributing User

Thanks Earl,

 

I have tried on 2 other browsers 

 

Both users have same issue

 

Since we migrated from premier we have not been able to send or view payslips and possibly remittances 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, DanWestsec

 

Thanks for your prompt response.

 

Kindly confirm if you are trying to view or email the pay slips before or after migration. If the pay slips that you are trying to view or email are before the migration, unfortunately, you won't be able to view or email those. If it's after the migration, you may send us the Console log so we can further check what caused the error. To generate the log, on your web browser, kindly click the three dots on the upper right-hand corner of your screen > More tools > Developer tools > Select Console tab. Make sure to generate the error message first before getting the Console log.

 

We are looking forward to your response.

 

Best regards,

Doreen

  • DanWestsec's avatar
    DanWestsec
    Contributing User
    2 years ago

    Please See log attached

     

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi DanWestsec,

      Thank you for getting back to us. Unfortunately, we still can't see the attached Console log. Could you please make another attempt to share it with us? Your cooperation is much appreciated.

      Thank you!
      Regards,
      Earl

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