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DanWestsec's avatar
DanWestsec
Contributing User
2 years ago

Payslip Email and pdf failure

How do i fix this please?    i have tried clering cache and cookie but it shows and error in tools     We are unable to email/view payslips   we get this error when trying to view pdf    Som...
DanWestsec's avatar
DanWestsec
Contributing User
2 years ago

Please See log attached

 

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi DanWestsec,

Thank you for getting back to us. Unfortunately, we still can't see the attached Console log. Could you please make another attempt to share it with us? Your cooperation is much appreciated.

Thank you!
Regards,
Earl

  • DanWestsec's avatar
    DanWestsec
    Contributing User
    2 years ago

    Can you see log now?

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi DanWestsec,

      Thank you for your patience. Would you mind confirming if the pay slips you're attempting to view are from before the migration to MYOB Business or after it? 

      Looking forward for your response. 
      Regards,
      Earl

      • DanWestsec's avatar
        DanWestsec
        Contributing User
        2 years ago

        Hi Earl, any payslip doesn't matter about date.

         

        is this the only way to get issues resolved by myob? It seems ridiculous that it takes so long to resolve this issue.

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