Payslip Email and pdf failure
How do i fix this please? i have tried clering cache and cookie but it shows and error in tools We are unable to email/view payslips we get this error when trying to view pdf Som...
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Hi DanWestsec,
Thank you for getting back to us. Unfortunately, we still can't see the attached Console log. Could you please make another attempt to share it with us? Your cooperation is much appreciated.
Thank you!
Regards,
Earl
Can you see log now?
Hi DanWestsec,
Thank you for your patience. Would you mind confirming if the pay slips you're attempting to view are from before the migration to MYOB Business or after it?
Looking forward for your response.
Regards,
EarlHi Earl, any payslip doesn't matter about date.
is this the only way to get issues resolved by myob? It seems ridiculous that it takes so long to resolve this issue.
Hi Earl, any payslip doesn't matter about date.
is this the only way to get issues resolved by myob? It seems ridiculous that it takes so long to resolve this issue.
Hi, DanWestsec
We understand the importance of getting this matter sorted out for you. As per checking the error log you sent, to ensure we explore all possible avenues, could I kindly request your assistance with a few troubleshooting steps? These steps will help us gather more information and tailor our approach to address your specific situation. Please refer below:
- Third-party antivirus or firewall software. If you’re using antivirus or firewall software to secure your connections, it can prevent you from accessing certain websites. We recommend turning it off.
- Update your browser.
- Open a private or incognito browser window.
- Disable or uninstall browser extensions.
Also, please confirm if the error happens when you are sending bulk pay slips or even one by one.
We are looking forward to your response.
Best regards,
Earl
