Hi Freddy21,
Thanks for your post and welcome here to the Community Forum. I am glad to have you here. Apologies for the delayed response and thank you for flagging this to us. We are sorry to hear that you have had that experience when sending pay slip email to yahoo email addresses, and we truly appreciate your patience on this matter.
There are a large number of reasons why an email would be rejected at the recipient's end, from an environmental factor to having that sender's email address blocked. Getting each Yahoo recipient to whitelist/add the AccountRight email address to their safe sender's list will allow for that email you send to be received successfully.
We would recommend getting the client to Add [email protected], [email protected] and [email protected] to their Yahoo or contact their email provider to add the following address's.
We also recommend that they whitelist our IP address, they may need to ask their IT administrator to add “198.37.156.227” to the whitelist so that emails sent from this IP address are not blocked.
Thank you for your continued support and understanding. Feel free to post again anytime you require further assistance.
If the response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Hi Leneth
Just double checking, you want me to see if my employee can add [email protected], [email protected] and [email protected] to their Yahoo contacts?
Hi Freddy21,
Thanks for getting back to us.
Regarding your question, yes please advise the employee to add [email protected], [email protected] and [email protected] to their Yahoo or contact their email provider to add the following addresses.
Please do not hesitate to post again if you need help in the future.
If the response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Hi,
He added the email address and it bounced back again.
