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lynn561237's avatar
lynn561237
Trusted User
2 months ago

Payslip Emails not sent from MYOB Accountright

Hi,  We use the MYOB Accountright desktop app. This week, we processed the monthly pays then clicked to email out all payslips, like we have been doing for years. However, some of our employees have...
lynn561237's avatar
lynn561237
Trusted User
2 months ago

Yes we have already re-sent the payslips for those people. The issue is more -

  • Why is it happening? How can we avoid this happening in the future?
  • Or at the very least, how can we find out when something similar happens in the future? Can we set up any notification for unsuccessful emails?
    Right now the only way we can check whose payslips have been successfully sent is by going to the Sent Emails section, but that cannot be extracted as a report so you would have to search employees one by one to check if their payslips were successfully sent.
  • JCC27's avatar
    JCC27
    Experienced Cover User
    2 months ago

    Hi Lynn,

    I did notice there was some payroll maintenance works happening on 14/01 overnight to 15/01, not sure if a lag from that may have anything to do with it .

     

    Hopefully it was a one off. Good luck. 

    • lynn561237's avatar
      lynn561237
      Trusted User
      2 months ago

      Hi JCC, 

      Thanks, that could very well be it actually, we did process the pays & send out the payslips on the 14th. Will check next month, hopefully it's just a once-off

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