Helen17
6 years agoExperienced User
PaySlips - default form can not be found error message
I have just processed our weekly pays and found that I could not email payslips to employees. An error message has popped up , please see attached. Assistance required!!!
- 2 years ago
Hi, Mathilda. Thank you for this clarification and you are very much welcome!
Yes, the security has been upgraded. However, you might tick the option "Trust this device for 30 days" right before the upgrade. This is one of the possible reasons why it is not asking for two-factor authentication using the same device.
For us to drill down on what is causing this issue, can you please try doing this workaround:
- Try to sign in using a different device.
- If you are using AccountRight, try to sign out. From Services, click sign out from AccountRight Live.
- If you are using MYOB Business, click on the business name at the top right of the window and Log out.