Payslips email problems
We've been using MYOB Account Right for a long time. I currently do payroll on the desktop version of our AccountRight software even though we have an online account I find it easier to process payro...
Forum Discussion
Hi RC_Admin,
Thank you for notifying us about the issue, may I ask if you received any notification regarding the email not being sent? Can you please check the default pay slip email address of the employee if it is updated. To check this go to Card File >> Card List >> Employee Tab >> Open the employee's card file >> Payroll Details tab, and then check the pay slip Email. Kindly confirm if the section where you entered the employee's email address and option to send by email match. You can try changing the email option to Print & Email to test this too.
If that matches correctly can you please check if the Print/Email Payslips >> Emailing >> Advanced Filters and ensure the tick box is not ticked. You may also check these helpful articles for the detailed information in doing troubleshooting : Email Troubleshooting, Set up AccountRight to send emails, and Viewing pay runs and pay slips, has detailed information and and process that you can use a reference.
Feel free to write a post if you need further assistance.
Cheers,
Jem
