Payslips email problems

Hi Jem

I'm frustrated with your response because you haven't actually resolved my issues but sent me on the pathways of which I have already troubleshooted before I lodged my post on the community forum. You have also directed me to suggested resolutions in the latter part of your response which has nothing to do with the issue I am experiencing. I only want to have the unsent payslips appear on my 'To be emailed list' because if I had all payslips on that list it would be ridiculous every payroll. Surely I am not alone in thinking that unticking that box in advanced filters is not the solution to the issue I am experiencing?

1. I did not receive a notification to say that the email was not sent for either issue (where it was meant to send but didn't or where it says it was sent and never received). This has not happened with one employee but a number of them and not consistently but intermittently.
2. Yes. The email address is correct. Yes. I have the option to send by email. And all other options are correct in their employee cards too
3. What a ridiculous suggestion and nothing towards a resolution for these issues.

And the 'helpful articles' do nothing to help resolve this issue either. I've been processing payroll in MYOB for a long time and being told to look at these help guides is not what I need to resolve this.

Regards