Hi, H-TS
Thanks for your post.
You may try sending the pay slips through your personal email address to know which employee payslips you will not receive or which you will receive. Also, if there are only a few employees who were not able to receive their payslips, kindly resend them in the meantime.
Best regards,
Doreen
Do you just mean send them through outlook?
We can already see who didn't get them by checking the sent emails list in the command centre and comparing it to the list that comes up when we go to the send payslips window and choose the payslips for that day. Sort both columns by email address to find the differences. Then we resend them.
There is absolutely no way I'm going to send other people's pay information to or from my personal email address.
I know the workaround, the issue is that this shouldn't even be an issue. We send all payslips together as a step in the payroll process, some arrive and some don't. As I've mentioned on another thread maybe even two years ago (I haven't checked dates), if it was just an issue of the employees not receiving them, I would assume they're lost in cyberspace somewhere. However, that is not the case. The MYOB software flags them as sent when sending in payroll but they never actually end up in Sent Emails list within MYOB. So, MYOB software also KNOWS that they were never actually sent but doesn't provide any kind of warning or error that sending of specific payslips failed.
Once again, there is a cr*ppy workaround, so therefore MYOB developers don't see a need to fix it.
Hi H-TS,
I received the below reply from Genreve_S via another thread on same topic.
I tried doing in smaller batches of 7 at a time yesterday. 1 out of 24 didnt go through. It's still frustrating to go back and work out who didnt receive but definately a smaller number not going through this time. I will try this method over the next few weeks and see if this is any better.
REPLY:
Thank you for your patience and for bringing your concern to our attention. I understand how crucial email communication is for your business operations. I apologize for the delayed response.
In general, if some of your emails are not being sent, it could be due to the volume of emails sent at once. Our system processes emails more efficiently when they are sent in smaller batches. I would suggest sending your emails in groups of 10-15, which should help improve the delivery rate.
Please feel free to reach out if you need further assistance or have any other concerns. We're here to support you.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
