Forum Discussion

ChelseaW's avatar
ChelseaW
Contributing User
2 years ago

Payslips showing have been emailed but not showing in sent folder

Hi the past few months some employees havent been receiving their payslips. Even though I select them to be emailed in the "Print/Email Pay Slips" screen they dont show up in the "Sent emails" screen...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, H-TS

 

Thanks for reaching out.

 

Kindly rename the pay slip form you are using when emailing the employees as it should not have any invalid characters such as "[ ] ! # $ % * ; = @ <>\ _ { } ^~`". Once removed, please try sending the pay slips again if they will now show up in the Sent Emails area.

 

Best regards,

Doreen

H-TS's avatar
H-TS
Trusted User
2 years ago

That would make sense if no payslips were making it to their recipients. Anyway, that file name is PAYS0712 so there are no invalid characters to remove. 

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