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Over-Boots's avatar
Over-Boots
Experienced Cover User
2 years ago

Payslips

After many months of successfull payroll processing I now receive this message when attemptting to email payslips "Default form cannot be found" I do not undestand where to go to follow the instruc...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi Over-Boots 

     

    Thanks for your post.

     

    This error shows up when there known to show Product Unknown in some cases. Also, if the Customise Forms from the Payslips tab are missing. To correct the situation, kindly confirm your company file by going to Help > Confirm company file. After the confirmation, kindly try to email the payslips. Let me know how it goes.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi Over-Boots 

 

Thanks for your post.

 

This error shows up when there known to show Product Unknown in some cases. Also, if the Customise Forms from the Payslips tab are missing. To correct the situation, kindly confirm your company file by going to Help > Confirm company file. After the confirmation, kindly try to email the payslips. Let me know how it goes.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Best regards,
Doreen

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