PPL inconsistent
Hi, I’ve noticed that every month when I pull the leave balance report, only PPL is inaccurate. It is randomly correct for some employees but incorrect for others. Some employees have already use...
Forum Discussion
Hi IndigoHermawan,
It's definitely odd that the leave balance report isn't matching the payslips, especially just for Paid Parental Leave. Since the payslips show the correct balance, it sounds like the report might not be refreshing properly or picking up all the changes.
Could you check if the report is being run for the correct date range? If the issue persists, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount so they can investigate the problem.
Regards,
Sai
