Prepare Electronic Payments window
Hey there- wondering if anyone can help me I recently made a mistake with pays where I completed the pay run on MYOB but then realised I had overpaid a staff member. I then corrected this with th...
Forum Discussion
Hi niqueyk1
Thanks for your post. You're correct that clicking on Bank file will create an AccountRight transaction. If the full pay run is in the Prepare electronic payments window, the first thing to check is what transaction is reconciled. Did you record a separate transaction, eg Spend Money, for the pays? If so you would need to delete that transaction, process the electronic payment and re-do the reconciliation.
Or did you reverse the original electronic payment? In this case, you should have the original electronic payment and the reversal in the Reconcile accounts window which clear each other out. You would then need to process the electronic payment to match with the bank feed.
Please feel free to send screenshots if you're still having problems with this. Make sure sensitive information is removed from screenshots prior to posting on the public Forum.
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