Prepare Electronic Payments window
Hey there- wondering if anyone can help me I recently made a mistake with pays where I completed the pay run on MYOB but then realised I had overpaid a staff member. I then corrected this with th...
Forum Discussion
Thanks so much Tracey, that helped 90% but a strange thing happened-
So yes most of the pays ended up back in the prepare electronic payments window, apart from the 1 employee I paid separately. So I was able to reprocess those into an ABA to get the correct figure on my bank feeds. However the person I paid separately, their payment did not end up back in the prepare electronic payment window....? This means it is sitting unallocated in my bank feeds with no transaction. It was definitely paid as I checked the bank & it's even in the transaction journal when I search for it.
If I were to just allocate this using a spend money transaction, would that work or is there a better solution? If spend money works best, what account do I use? Electronic Clearing account (asset)? Or payroll liabilities? Or is it a cost of sales account it should be allocated to?
Hi niqueyk1
Great to hear you've resolved most of your issue.
You should never record a Spend Money transaction to match with wage payments in the Bank feeds window, that will create a duplicate transaction and issues with your account balances.
In the situation where you've got a bank feed transaction and an AccountRight transaction but the AccountRight transaction doesn't appear to be matched with the bank feed, the first step is to trace where the AccountRight transaction was posted. For your payroll transaction, go to Transaction Journal>>Payroll tab>>locate the pay transaction and click on the zoom arrow to open. Check the Pay from Account.
When the Pay from Account is the electronic clearing account the transaction will appear in the Prepare electronic payments window for processing. When it's the bank account the transaction will appear as a withdrawal in the bank account. If it's a payroll clearing account or different bank account you'd need to record a Transfer money transaction to move it to the bank account.
In the Find transactions window>>Account tab you can enter that Pay from account in the search field and trace that transaction to see if was moved to another account. For example, if you searched the electronic clearing account you'd see the payroll transactions as credits. The electronic payment transactions appear as debits and clear out the credits so that account should reconcile back to zero.
Let me know how you go with tracing that payroll transaction.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
thanks so much for your help Tracey, sorry to say Im only half understanding what to do though.
I'm working from home today too so my access is only via Accountright web browser version.
So I've found the transaction & it is listed as the electronic clearing account (see photo 5622) but unfortunately it is not in the prepare electronic transaction window. It also says in this transaction window that an electronic payment was recorded & when I click on this, I can see that the cheque account is listed (see pic 5623)
So in that instance, I'm unsure what to do ? Do I just delete the EP000289 payment (pic 5623) linked to that transaction and that will pop the pay back into the prepare electronic payments window for me to try again? is it as simple as that?
Hi niqueyk1
As the electronic payment transaction has been recorded you should be able to match it with the bank feed transaction. Deleting and reprocessing the electronic payment will result in the same transaction being recorded.
Go to the Reconcile accounts window and make sure EP289 hasn't been ticked. If it has, untick it then go to Bank feeds and it will be available for matching.
If it isn't ticked in the Reconcile accounts window, in the Bank feeds window click on Find and extend the search filters.
Let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi again Tracey,
The problem is not whether it has been ticked or not ticked in the reconcile accounts window. The problem is that it just isn't there in the first place. If I click reconcile account & do the date range, EP289 is not listed and as a result my reconciliation is out by that payment amount, even though the EP289 payment has been recorded.
Now if I go into my bank feeds, it's not sitting there waiting to be allocated either.....I think I have gremlins in my system!
