Prepare Electronic Payments window
Hey there- wondering if anyone can help me I recently made a mistake with pays where I completed the pay run on MYOB but then realised I had overpaid a staff member. I then corrected this with th...
Forum Discussion
thanks so much for your help Tracey, sorry to say Im only half understanding what to do though.
I'm working from home today too so my access is only via Accountright web browser version.
So I've found the transaction & it is listed as the electronic clearing account (see photo 5622) but unfortunately it is not in the prepare electronic transaction window. It also says in this transaction window that an electronic payment was recorded & when I click on this, I can see that the cheque account is listed (see pic 5623)
So in that instance, I'm unsure what to do ? Do I just delete the EP000289 payment (pic 5623) linked to that transaction and that will pop the pay back into the prepare electronic payments window for me to try again? is it as simple as that?
Hi niqueyk1
As the electronic payment transaction has been recorded you should be able to match it with the bank feed transaction. Deleting and reprocessing the electronic payment will result in the same transaction being recorded.
Go to the Reconcile accounts window and make sure EP289 hasn't been ticked. If it has, untick it then go to Bank feeds and it will be available for matching.
If it isn't ticked in the Reconcile accounts window, in the Bank feeds window click on Find and extend the search filters.
Let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi again Tracey,
The problem is not whether it has been ticked or not ticked in the reconcile accounts window. The problem is that it just isn't there in the first place. If I click reconcile account & do the date range, EP289 is not listed and as a result my reconciliation is out by that payment amount, even though the EP289 payment has been recorded.
Now if I go into my bank feeds, it's not sitting there waiting to be allocated either.....I think I have gremlins in my system!
Hi niqueyk1
If you check the previous bank reconciliation report has it been reconciled previously? Does the previous bank rec still balance? Also go to Find transactions and filter by that bank account, can you see it in that window?
Hi Tracey, thank you very much for your time. I've now shown our accountant and it has her confused as well. She will be taking further look for me and giving me a solution.
