prepare electronic payments window
I did a pay run and had a new employee. I had omitted to key in his bank details on his 'card' so that when I prepared the electronic payments, that particular employee's wages did not go thru. I co...
Forum Discussion
Hi Robyn
Thank you for your post. There shouldn't be a problem to remove those entries, It does give a warning message, but it is still able to be recorded.
To clear the reversal (negative amount) and original payment from the Prepare Electronic Payments window; Go to the Prepare Electronic Payments Window > Select the negative and positive amount (which should give a total of $0) > Bank File > Click OK to the window about recording the negative transaction > Then cancel to the window asking you to save the bank file.
For a more detailed guide on those steps see our Help Article: Rejected electronic payments.
Hope that helps and if the above steps do not resolve your issue, can you send through a screenshot of the window so I can replicate it on my end?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
