Random payslips not emailing
Hi, starting about a month ago I have had one or two payslips not being emailed. They show as 'Already Printed or Sent' in the Payslip, but do not show in the 'Sent Emails' The individual has contact...
Forum Discussion
Hi Heather_Optix,
Thank you so much for your post and my apologies for the late response. We're aware of an issue in AccountRight where some emails may not be sent when sending multiple emails. This issue is currently affecting only a limited number of users, and we've identified your account as one of those impacted. Our team is actively working on finding a solution. In the meantime, if you come across any payslips that weren't successfully emailed, the temporary solution is to resend them. Thank you for your patience as we strive to resolve this matter.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl
I am also having this problem. Luckily we are a small business and it's generally only 1-2 payslis that are missing each week, but it is still very frustrating when staff have to keep coming to me to request a re-send.
A prompt resolution to this MYOB issue would be greatly appreicated.
