Forum Discussion

JulieMac2's avatar
JulieMac2
Experienced User
2 years ago

Random payslips not emailing

Hi, starting about a month ago I have had one or two payslips not being emailed. They show as 'Already Printed or Sent' in the Payslip, but do not show in the 'Sent Emails' The individual has contact...
Ck63's avatar
Ck63
Trusted Cover User

Hi

We have been having this problem for months - see my post above.  I have discovered that if you email from the web browser they usually go through

JulieMac2's avatar
JulieMac2
Experienced User
6 months ago

Hi Ck63

May I ask how you send bulk emails via the web browser - there doesnt seem to be a command centre for Sent Emails, like in the Desktop Version to check what sent and what didnt?  I can see how you send an individual's payslip to them in the Web Browser - which thank you, is a lot quicker than using Desktop for resending all those ones that didnt send the first time! :)

TIA

Julie

  • Ck63's avatar
    Ck63
    Trusted Cover User
    6 months ago

    Hi JulieMac2.  I just went into Payroll - Pay runs.  then clicked on the relevant payrun and you can then email payslips from there.  I just ticked the ones that hadn't been sent and hit email.  It seems to work.  Good luck

    • JulieMac2's avatar
      JulieMac2
      Experienced User
      6 months ago

      Hi ck63 -  THANK YOU !!!! 

       OMG !  this may have finally solved this issue for me (and maybe others)

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