Hi janettes,
That’s a bit of a strange one. What you can do when updating pay rates of your employee, is to have a quick look at the ‘Standard Pay’ section under the Wages tab in the employee card. Pay rates tend to stick around if not properly set to update on standard pay.
If you’ve made sure the Standard Pay and the pay rates are all saved, but it’s still switching back, it would be best to reach out to our team again. You can pop a support ticket through MyAccount or jump on live chat with us via MOCA.
Regards,
Genreve