I am trying to change my employees pay rates and they are paid an hourly rate.
I change the rate and all looks good until the following day it reverts back to the old rate.
I have called MYOB three days in a row but no fix.
They asked me to change the rate in the web browser, they removed the previous cache and each next day the rate reverts back.
PLEASE help me.
I am still waiting for something that works
I have contacted MYOB and spent hours on the phone and they are advising me it is a Tanda issue. This does not make sense as I have not imported anything from Tanda
Hi janettes,
That’s a bit of a strange one. What you can do when updating pay rates of your employee, is to have a quick look at the ‘Standard Pay’ section under the Wages tab in the employee card. Pay rates tend to stick around if not properly set to update on standard pay.
If you’ve made sure the Standard Pay and the pay rates are all saved, but it’s still switching back, it would be best to reach out to our team again. You can pop a support ticket through MyAccount or jump on live chat with us via MOCA.
Regards,
Genreve
