Forum Discussion

HaydenOESA's avatar
HaydenOESA
User
12 months ago

Cannot pay Super

Hello MYOB, When I tried to pay Super, it says the following: Superchoice has 
Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi HaydenOESA

 

Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

 

So that I can look into this for you, could you please attach a screenshot of the exact error message you are getting?

 

 

Please hide/remove any sensitive employee/business details from screenshots posted publicly.

 

Cheers,
Leneth

HaydenOESA's avatar
HaydenOESA
User
12 months ago

Hi Leneth,

Please find the attached screenshots.

Regards,

Hayden

 

  • HaydenOESA's avatar
    HaydenOESA
    User
    12 months ago
    • Leneth_A's avatar
      Leneth_A
      MYOB Moderator
      12 months ago

      Hi HaydenOESA

       

      Thanks for the update on this.

       

      So that I can look into this for you, could you please confirm if this is the first time you're paying super using the Pay Super feature? If not, can you please advise the last time you successfully submitted a super payment using the portal?

       


      Cheers,
      Leneth