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GardenStateRemo's avatar
GardenStateRemo
Contributing User
6 months ago

Re-employing an employee

On 28th June 2024 one of our full time employees was terminated, he was paid out all of his entitlements.  On 9th July 2024 he was re-employed on a casual basis.  In his card file, I put in the new start day of 9th July and deleted the termination date.  I went into our entitlements and his old entitlements have returned, even though these were paid out.  Maybe this is because I took the termination date off.  Moving forward, does anyone know what I should do here.  Thank you.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi GardenStateRemo,

     

    I get how crucial it is to have all your entitlements accurate. From what you've described, it sounds like your file might need the repair team to sort out the entitlement balances.

     

    You can contact our virtual assistant, MOCA, on our website, or request support through myaccount.myob.com. If MOCA can't assist, you'll be connected to our live chat team to get this resolved.

     

    If there's anything else you need help with, just drop a new thread.

     

    Thanks,
    Genreve

    • GardenStateRemo's avatar
      GardenStateRemo
      Contributing User
      6 months ago

      Thanks Genreve, yes this sounds like a problem I need someone to look at.

      • gavin12345's avatar
        gavin12345
        Ultimate User
        6 months ago

        Hi GardenStateRemo 

         

        You could re-link the entitlements then process a $0 paid with negative amts to clear the entitlement balances.

         

        Regards

        Gavin

  • SupportNoteGuy's avatar
    SupportNoteGuy
    MYOB Staff
    6 months ago

    Hi GardenStateRemo - thanks for your question.

     

    I think the issue might be the leave entitlements are still assigned to the employee in their employee card. To check this, open the employee's card (Card File command centre > Cards List > Employee tab > click to open the employee's card), then click the Payroll Details tab. Now click the Entitlements tab and make sure all entitlements are unticked. Then click OK to save your changes.

     

    You can also check what will be included in an employee's regular pay by clicking the Standard Pay tab (shown down the left-hand side in the above pic). Here's a help topic that talks more about reviewing an employee's standard pay.

     

    I hope this helps!

     

    Adrian

     

    • GardenStateRemo's avatar
      GardenStateRemo
      Contributing User
      6 months ago

      Hi Adrian, I went into his card file, when you go into entitlements, his entitlements are all unticked.  But you can still see the hours he had, before he was paid out.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 months ago

    Hi there GardenStateRemo

     

    When a termination date is entered on an employee card, all the leave entitlements in card Pay History will be deleted. But the leave accrual history is still retained in the reports as the pays are still saved in the file. If you decided reinstate the card and remove the termination date > Pay History doesn't pull up the leave accrual figures back. Hence Entitlement balance detail report issue throws a difference. This issue requires more information from you and a fix is needed on the file. With that, I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

     

    Best regards,

    Doreen

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