Forum Discussion

Arul's avatar
Arul
Experienced User
2 years ago
Solved

Error code CMN.ATO.GEN.XML03

I spent approximately 2 hours for each call, spent more than 6 hours during this week to sort out an error message - STP2.   I think their upgration on STP2 from 22nd March is not working.   ...
  • Komal_S's avatar
    Komal_S
    2 years ago

    Hi Arul 


    From your screenshots, it appears that you are still reporting under STP Phase 1. If you have moved to STP Phase 2 you will  have a Send update event button in the STP reports tab as shown in the screenshot attached:

     

     

    If you don't have that button, you will need to update to start reporting under STP phase 2. 


    For your second issue of reports showing as Accepted with Errors, you will need to click on the ellipsis for a report that is accepted with errors and send a screenshot of the error report:

     

     

    Please also note that changes could have been made to the employee card after the first report was sent successfully, thereby causing errors now but the real cause can only be identified once we have the detailed screenshot of the error report. 

Arul's avatar
Arul
Experienced User

Hi,

 

Two files; one current status with erros and the second one prior to updation of new version are attached.

 

Thanks.

 

Komal_S's avatar
Komal_S
MYOB Moderator
2 years ago

Hi Arul 


From your screenshots, it appears that you are still reporting under STP Phase 1. If you have moved to STP Phase 2 you will  have a Send update event button in the STP reports tab as shown in the screenshot attached:

 

 

If you don't have that button, you will need to update to start reporting under STP phase 2. 


For your second issue of reports showing as Accepted with Errors, you will need to click on the ellipsis for a report that is accepted with errors and send a screenshot of the error report:

 

 

Please also note that changes could have been made to the employee card after the first report was sent successfully, thereby causing errors now but the real cause can only be identified once we have the detailed screenshot of the error report. 

  • Arul's avatar
    Arul
    Experienced User
    2 years ago

    Hi Komal,

     

    Thanks for your help for pointing out that STP2 is not activated in our system.

     

    With the help of MYOB team, I uploaded current file (online) after deleting existing file in their online system, STP2 is activated and working now.  ATO accepted all data.

     

    Thanks.