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Experienced Cover User

Re: Labour Hire

Hi Steven - I do not get the message that you show in your response even though my test run only tries to pay a contractor whose Employment Basis is OTHER. When I record the "pay" it takes me straight to the "Send payroll information to ATO" box. If I authorise it I get the "Something went wrong at our end". So there must be something that you are doing different to achieve your result. Please advise.

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Steven_M
Former Staff
5 years ago
hI wilf58

So we can investigate further can you provide the exact wording of the message and when exactly it does appear. In addition to that, if on that message there is the option in the bottom left to View error log, we would need to grab a copy of that error log.

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Hi Steven - I do not get the message that you show in your response even though my test run only tries to pay a contractor whose Employment Basis is OTHER. When I record the \"pay\" it takes me straight to the \"Send payroll information to ATO\" box. If I authorise it I get the \"Something went wrong at our end\". So there must be something that you are doing different to achieve your result. Please advise.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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hI wilf58

So we can investigate further can you provide the exact wording of the message and when exactly it does appear. In addition to that, if on that message there is the option in the bottom left to View error log, we would need to grab a copy of that error log.

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