Forum Discussion

nduro's avatar
nduro
Experienced User
3 years ago

Re: Payments into system are double recording on same invoice

Hi MYOB Team,   We also have just noticed this is happening for some random customers. Random credit appearing and it has been traced back to 2 payments recorded straight after each other by MYOB. ...
nduro's avatar
nduro
Experienced User
3 years ago

Hi gavin12345 

 

FYI This is using AR 2022.5

 

Thanks

nduro's avatar
nduro
Experienced User
3 years ago

Must be super random.

 

For us I have found 3 occurances this month, out 1000 + sales. 

 

  • gavin12345's avatar
    gavin12345
    Ultimate User
    3 years ago

    Hi nduro 

     

    Agree this is odd, esp given your comments about bank feeds (most likely cause which has been seen before). With the 3  times this has happened, was it always when you use Paid Today? And would you have used Paid Today on any of the other 999?

     

    If is is happening on only some Paid Today invoices, then it could be an intermittent 'cache'  issue.

     

    Regards

    Gavin

    • nduro's avatar
      nduro
      Experienced User
      3 years ago

      Hi gavin12345

       

      We use PAID TODAY lots every day.

       

      So its been found so far to have happened on these 3 scenarios. Nothing Bank Feeds related.

       

      1. New sale with Paid Today

      2. Backorder released with Transfer from Deposit

      3. Receive Payment manual entry

       

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