Forum Discussion

nduro's avatar
nduro
Experienced User
3 years ago

Re: Payments into system are double recording on same invoice

Hi MYOB Team,   We also have just noticed this is happening for some random customers. Random credit appearing and it has been traced back to 2 payments recorded straight after each other by MYOB. ...
nduro's avatar
nduro
Experienced User
3 years ago

Hi gavin12345 Komal_S 

 

I notice I created a new thread accidently. I thought i was adding to exisiting thread that has been discussing same thing. I wonder what they found Payments into system are double recording on same invoice

 

https://community.myob.com/t5/AccountRight-Sales-and-purchases/Payments-into-system-are-double-recording-on-same-invoice/m-p/759267/highlight/true#M84527 

 

Here is another example of slightly different situation from a deposit.

 

A backorder was released on 15/7/22 and the transfer from deposit has applied itself twice straight after each other SJ004333 and SJ004333, given the customer $111.83 credit for free. Not good.

 

No idea how this could happen.

Jillus's avatar
Jillus
Experienced Cover User
3 years ago

Hi gavin

 

We have not had a solution yet either.

 

Jill

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.