I am having the same issue - can you please assit me?
Hi Nessa,
For us the issue of the email not being received was related to having deleted the employee and then trying to send a brand-new onboarding invitation. MYOB said their records show that our employee did receive the initial invite, but by the time they went to complete the onboarding, the invitation had expired. What we were supposed to do in that case is use the "resend" function, which we didn't know about because it's hidden in a "..." menu, and only available in the browser version of MYOB which we don't use.
The issue with the SMS was not resolved.
What we did in the end was ask the employee for an alternative email address. We then sent a new invitation to them at that address. During the onboarding, they weren’t able to change their email to their original/preferred address, but after the onboarding, we then changed all instances of the alternative email address to their preferred address.
