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Heather06's avatar
Heather06
Contributing User
1 month ago
Solved

SMSF ESA amend

  Hi, Hoping for some assistance.  I need to change an existing SMSF with a new ESA service.  You can't edit the existing record with a new ESA so I am trying to create a new record, however when I ...
  • Genreve_S's avatar
    Genreve_S
    1 month ago

    Hi Heather06, 

     

    Thanks for the update.

    That “Whoops, something has gone wrong, try again later” message is just a generic online hiccup – it usually means AccountRight hit a snag talking to the online service while trying to save the new SMSF, rather than anything you’ve done wrong.

    A few quick things to try:

    • Close AccountRight, sign back in, and try creating the SMSF again.
    • If you’re in the browser version, try a different browser (or clear your cache) and re‑enter the fund.
    • Double‑check the details you’re putting in (ABN with no spaces, correct ESA from the provider, BSB and account number).

    If it’s still throwing the same error after that, the best bet is to get support to take a closer look behind the scenes. You can:

    • Log a support ticket via My Account, or
    • Jump on live chat through MOCA, our virtual assistant, on the MYOB website.

    Regards,

    Genreve

Heather06's avatar
Heather06
Contributing User
1 month ago

Thanks Genreve for suggestion.  I am now trying to set the new fund but now getting a message "whoops something has gone wrong, try again later"  Is this something I am doing or is there a known problem?

Thanks

Heather

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi Heather06, 

     

    Thanks for the update.

    That “Whoops, something has gone wrong, try again later” message is just a generic online hiccup – it usually means AccountRight hit a snag talking to the online service while trying to save the new SMSF, rather than anything you’ve done wrong.

    A few quick things to try:

    • Close AccountRight, sign back in, and try creating the SMSF again.
    • If you’re in the browser version, try a different browser (or clear your cache) and re‑enter the fund.
    • Double‑check the details you’re putting in (ABN with no spaces, correct ESA from the provider, BSB and account number).

    If it’s still throwing the same error after that, the best bet is to get support to take a closer look behind the scenes. You can:

    • Log a support ticket via My Account, or
    • Jump on live chat through MOCA, our virtual assistant, on the MYOB website.

    Regards,

    Genreve

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