Hi Earl_HD
thank you for your message. I am still not having any luck solving this issue and more employees are now affected, I can not open their card file
AccountRight Application Error Report
=====================================
Application Version: 2024.7.1.14
Application File Version: 2024.7.1.14
Incident Id: 6b6e4969-e0a2-498e-9d6d-aa449223142c
Time: Thursday, 29 August 2024 2:29:58 PM
Code:
Unknown (0)
Message:
(Unknown): ShowUIView(CardDetail,...,...)
Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException
Hi LKinghan,
Thanks for your response. We need to run a script over your file to fix the issue. I've checked our records, but I'm unable to locate the serial number ending in 8002 associated with your email address. To resolve this issue for your convenience, please contact our live chat agent through our virtual assistant MOCA or submit a support case via MyAccount. This will allow our support team to assist you directly and resolve the matter as quickly as possible.
Regards,
Sai
