Forum Discussion

Anthony_RDG's avatar
Anthony_RDG
Experienced User
3 years ago

Super Fund Details for "Employee Name" are invalid

Hi   I had a new employee start in the middle of June and I paid him to the end of 30-Jun for his first month. I did not process his payroll until the 4th of July. I also paid his SG on the 4th Ju...
LRBooks61's avatar
LRBooks61
Ultimate Cover User
3 years ago

Hi

 

Check the super fund name

 

It may have changed and needs to be updated. Many changes have happened with super fund merges etc

 

Thats all I can think of at this stage

 

hope it helps

 

Lisa

Anthony_RDG's avatar
Anthony_RDG
Experienced User
3 years ago

I checked and nothing has changed. So that hasn't solved the issue

 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Anthony_RDG, 

     

    Thanks for your post. Can you please provide a screenshot of the error message you're getting so I can take a look into this further for you. 

    • Anthony_RDG's avatar
      Anthony_RDG
      Experienced User
      3 years ago

      Hi Melisa.

       

      I solved it. After getting my employee to double check his fund did merge/change names.

      After I fixed it, it went through okay.

       

      Thanks

       

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