Re: Unable to access Payroll Reporting Centre
Hi there, I am waiting for the product support for 1 1/2 hours and yet on the position 7. Can someone assist to fix the problem. Unable to access Payroll Reporting Centre. It said Something went ...
Forum Discussion
Hi lynwong
Our teams investigations into that error indicate it is caused by out-of-date Windows versions and security certificates. To confirm if this is causing your issue check the diagnostic log for the following error:
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
If the diagnostic log shows that error make sure Windows and security updates are completed. You can also try putting your company file online to report STP.
If the diagnostic log contains a different error please provide a screenshot of that log so I can assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
