Re: Unable to process first payroll for 2022/23
I am experiencing the same issue, unable to process first payroll for 2022-23. The system tell me it has timed out. How can I get this resolved?
Forum Discussion
Hi Jo-811,
Thank you for your post.
If you could please reply with the last 4-Digits of your serial number + the Company File ID this relates to, I'd be more than happy to assist with this. (Help>About MYOB AccountRight>Company File ID:__?)
Hi Sam_R,
The last four digits of my serial number are 5810.
Company file ID is 1
Regards
Jo-811
Hi Jo-811,
Thanks for providing those details.
I've just run the script over the file that should correct this issue.
Do let me know if the issue persists or occurs on another file of yours, happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Sam_R,
Unfortunatley the fix did not work. I am getting the error 'An application operation has timed out. Would you like to retry the operation?' If I accept Retry it just loops back again.
Regards
Jo-811
Hi Jo-811,
Thanks for letting me know.
Could you please close down the software, then reopen it and try the process again?
If the error persists, could you please send me a private message with your full serial number + the Business file name?
