Forum Discussion

kirraBrookies's avatar
kirraBrookies
Contributing User
3 years ago

Re: URGENT: First payroll of the year not recording

HI, I'm having the same issue, can you please help me Melisa   last 4 digits of serial number 0049, file 343309      
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi kirraBrookies, 

     

    Thanks for your post. I'm having troubles locating that serial number, can you please send me a private message with the full serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight). 

     

     

    Update: Script has been run over file. 

Melisa_D's avatar
Melisa_D
Former Staff

Hi kirraBrookies, 

 

Thanks for your post. I'm having troubles locating that serial number, can you please send me a private message with the full serial number and the file ID of the file (This can be found by going to Help > About MYOB AccountRight). 

 

 

Update: Script has been run over file. 

LMcKay's avatar
LMcKay
Contributing User
3 years ago

Hi Melissa, 

 

We are having the same issue and im having trouble speaking to anyone over the phone. 

Our serial ID ends in 6099. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi LMcKay, 

     

    Can you please confirm the file ID of the file so I can run the script over it (This can be found by going to Help > About MYOB AccountRight). 

     

    Also please sign out of your file in the meantime. 

    • LMcKay's avatar
      LMcKay
      Contributing User
      3 years ago

      Hi Melissa, 

       

      The the Company File ID is 38. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi LMcKay, 

         

        I've had the script run over the file now, do let me know how it goes. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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