Forum Discussion

jennielo1's avatar
jennielo1
Contributing User
6 days ago
Solved

Receive an error message on generating super

Hi,  When I generate this month's super, I received the following message: "One or more super funds selected is inactive and can't accept payments.   I have received similar message before and th...
  • Doreen_P's avatar
    Doreen_P
    6 days ago

    Hey jennielo1,

     

    You're right— reviewing each super fund individually would be time-consuming with a large number of employees. Instead of checking each one manually, a more practical approach would be to process super payments in smaller batches. This way, you can narrow down which batch contains the inactive super fund and pinpoint the issue more efficiently. If this doesn't resolve you issue with super, make sure to contact our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Cheers,

    Doreen

jennielo1's avatar
jennielo1
Contributing User
6 days ago

Hi Doreen,

 

I think your method is not practical as we have more than 200 employees and 100 superfund.  It will take a lot of time to review each superfund.   I have browsed through the recently added superfund on the Lookup tool and they are all ok and accept contributions.  Is there any other more practical method that I would know which is the one that has issue?

Doreen_P's avatar
Doreen_P
MYOB Moderator
6 days ago

Hey jennielo1,

 

You're right— reviewing each super fund individually would be time-consuming with a large number of employees. Instead of checking each one manually, a more practical approach would be to process super payments in smaller batches. This way, you can narrow down which batch contains the inactive super fund and pinpoint the issue more efficiently. If this doesn't resolve you issue with super, make sure to contact our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Cheers,

Doreen

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