Forum Discussion

LouiseBWM's avatar
LouiseBWM
Experienced Cover User
5 years ago

Receiving Back Bounced Super Payment and How to Re-Lodge

Hi. I have an identical issue to one lodged in 2018, only the solution no longer seems to work.   I have an employee whose super fund stopped receiving payments, which bounced back to us. How do I ...
pay superannuation
  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi LouiseBWM 

     

    With regards to the lock period issue, it might be worth temporarily unticking the lock period. As this would remove the lock period from the file, anything that was being stopped by that lock period should now be reversable. Once the reversal has been recorded the lock period can be ticked again to reenable it.

Neil_M's avatar
Neil_M
Former Staff

Hi LouiseBWM 

 

With regards to the lock period issue, it might be worth temporarily unticking the lock period. As this would remove the lock period from the file, anything that was being stopped by that lock period should now be reversable. Once the reversal has been recorded the lock period can be ticked again to reenable it.

LouiseBWM's avatar
LouiseBWM
Experienced Cover User
5 years ago

Thanks Neil, that did the trick.

 

Rgds -

Louise

 

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