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PaddoAccounts's avatar
PaddoAccounts
Contributing Cover User
6 months ago

Returned super - bank rec not working

I have a returned super payment and my bank rec is not balancing. I posted the refund payment to the super payment account, reversed the original payment, then reprocessed the original payment withou...
Jemar_C's avatar
Jemar_C
Valued User

Hi PaddoAccounts,

 

I can see that you are encountering issues in your bank reconciliation. To fix this you may refer to the steps below : 

 

  • Review all transactions in your MYOB account.
  • Verify all the transactions in your bank statement are correct and match the transaction in MYOB.
  • Undo the reconciliation and check where the out-of-balance occurred, and then reconcile again.

Kindly refer to this Help article, Resolving Out-of-Balance Bank Reconciliations, that has detailed information to assist with this.

 

Feel free to write a post if you need further assistance.

 

Cheers,

Jem

PaddoAccounts's avatar
PaddoAccounts
Contributing Cover User
6 months ago

Hi Jem,

 

Thanks for your reply, but this is not helpful and doesn't address the issue.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi PaddoAccounts,

     

    If you still need help with this, please reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.

     

    Regards,

    Sai

     

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