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LesleyMCTG's avatar
LesleyMCTG
Contributing User
2 months ago
Solved

Returned Super for Terminated Employee

Good afternoon,   We have had a super payment returned for an employee who has now left the Company. The super was part of their last pay. Their card file was set to inactive a week after this last...
  • LesleyMCTG's avatar
    LesleyMCTG
    2 months ago

    Thanks, Doreen,

    Unfortunately I still hit a road block and web chatted with one of your colleagues. Between us and Google we worked out the problem was because the employee had been terminated. Once that was reversed the procedures provided in the link worked. 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi LesleyMCTG,

 

Thanks for laying out the full situation clearly. There aren’t different steps to reverse and reprocess a super payment, even if the employee has been terminated. If you’re using AccountRight, you can follow the reversing superannuation payments link instead. Before you reprocess the payment, make sure you’ve updated the employee’s super fund details first. Once the new fund details are in place, you’ll be right to go ahead with the reversal and reprocess the payment.

 

Cheers,

Doreen

  • LesleyMCTG's avatar
    LesleyMCTG
    Contributing User
    2 months ago

    Thanks, Doreen,

    Unfortunately I still hit a road block and web chatted with one of your colleagues. Between us and Google we worked out the problem was because the employee had been terminated. Once that was reversed the procedures provided in the link worked. 

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