Reversal issue

Hi Advocacy1 

Thanks for your post. When you reverse a transaction that has Electronic selected as the Payment method, the Payment method changes to Cash but the Pay from account doesn't change. So the reversal will appear in the Prepare electronic payments window as this window displays transactions posted to the electronic clearing account.

If you go to Bank register and select the bank account can you see the reversals? If you had to reverse and reprocess the pays, are the two positive transactions the original and reprocessed transactions? If you click on the zoom arrow for a transaction that should be a reversal is the net amount negative?

If you continue to have problems with this can you send me screenshots of the Prepare electronic payment window and one of those reversal transactions. Make sure sensitive information is removed from screenshots prior to posting on the Forum.

Let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.