Forum Discussion

Sue_new_2_forum's avatar
Sue_new_2_forum
Experienced Cover User
5 days ago

Reversed super payment does not reconcile

Hi, 

 

I followed the steps for reversing a super payment due to 1 employee's payment being rejected, then when I reprocessed the successful contributions it is not showing the correct total amount.

 

I believe this is due to the fact that for the previous quarter I incorrectly sorted a different rejected payment. I am out by this amount.

 

Can someone please contact me and have a look at my file to help me sort it?

 

Thank you.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 days ago

    Hi Sue_new_2_forum,

     

    It sounds like you've followed the steps correctly to reverse and reprocess the super payment, but the totals aren't aligning as expected due to a previous adjustment for a rejected payment.

     

    For a closer review and to address this discrepancy, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They can provide direct assistance and access any details needed from your file.

     

    Regards,

    Sai

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